*Food and Beverage Services NCII*

1. Napkins were folded creatively and accurately. 2. Napkins were able to stands or lay properly on the table 3. Napkins were identified correctly. 4. 10 Napkins were folded within 5 minutes 5. Napkins are folded within 5 minutes. *Total score divided by the no of items (5) multiplied by 100 Shopee: https://invle.co/cldub4e

Grade11 Home Economics 1 and 2 Daily Lesson Log School San Antonio National High School Grade Level I2                Teacher Ma. Rica Brosa- Llaneta Learning Area T.V.L  H.E. (FBS) Teaching Date and Time June 27, 2019 9:15 AM-11:15 A.M. Quarter First Friday I. OBJECTIVES A. Content Standards The learner independently prepares the dining room/restaurant area for service B. Performance Standards The learner demonstrates knowledge and skills in food and beverage service related to table setting, table skirting, and napkin folding in accordance with the proper procedures and guidelines C. Learning Competencies/ Objectives Write the LC code for each LO 3. Set-Up tables in the dining area 3.4 Fold properly and laid cloth napkins on the table appropriately according to napkins folding style

Rubrics 1. Is the theme clear? 2. Is the cloth wrinkle-free? 3. Is the cloth free from rips, tears, spots and stains? 4. Were all sides should be equally skirted and covered? 5.  Were the table legs not visible? 6. Was the skirt fitted tightly (No sags) 7. Were clips/pins applied correctly 8. Is the color of the cloth and skirt complimentary? 9. Is there uniformity in the pleats? 10. Is the overall table appealing?

The next practicum will be table skirting. You may check out some example from the link below https://www.ehow.com/about_5392845_different-kinds-table-skirting.html Table Skirting- used to decorate tables to be used in different kind of occasions, for elegance, and to cover the actual table. Pointers in table Skirting 1. Decide on what design you are going to do taht fits the occassion. 2. Prepare the needed materials:    a. Cloth    b. Table skirt    c. Pins    d. Thumbtacks    e. Thimble 3.Lay the top cloth and fasten with thimtacks at the edge of the table. 4. Pull the cloth adequately to straighten the surface. 5. Get the center front of the table and fold the cloth to the center to get the middle. 6. Start fastening the cloth with pins at the center with the middle half of the cloth. 7. Apply various designs such as: Diamond Style, Pleated Box Type, Ribbons 8. All sides should be equally skirted and covered Table skirting is just as the name implies—a

Taking Telephone Table Reservation 1. Greet the caller as per time of  the day. 2. Introduce your name and the name of the Hotel. 3. Make sure that you sound friendly over the phone. Smile! 4. Get the name and other contact information of the caller like address and telephone number 5. Get the detail of the reservation. Take note of the date and time of reservation. 6. Make sure that you sound polite when asking questions.Always use "please" or "May I". 7. Ask for the no of seat for the reservation. 8.  Ask the caller for any special request. (Koshier, Halal etc) 9.  Upsell new or non-moving  products and services. 10. Get  the caller's preferred mode of payment. Is  it cash,card or check payment. 11. Summarize and verified the caller's reservation details. 12. Offer further assistance to make sure everything is taken cared off. 13. Thank the caller for having business with the Hotel, they are the life and blood of your business. -Teache

Taking Telephone Table Reservation 1. Did the student greet the caller? 2. Did the student introduce his/her name and the name of the Hotel? 3. Did the student sound friendly and enthusiastic? 4. Did the student get the name and other contact information of the caller? 5. Did the student note the date and time of reservation? 6. Did the student sound polite when asking questions? 7. Did the student ask for the no of seat for the reservation? 8. Did the student ask the caller for any special request? 9. Did the student upsell products and services? 10.Did the student get the caller's preferred mode of payment? 11. Did the student summarize and verified the caller's request? 12. Did the student offer further assistance? 13. Did the student thank the caller for having business with the Hotel? *Total score divided by the no of items (13) multiplied by 100 Ex. Score 12   12/13=0.92     0.92x100= 92.30 Round off = 93 Good luck on your practicum! -Teacher Rica

CODE NO.                       BASIC COMPETENCIES 500311105                Participate in workplace communication 500311106                Work in team environment 500311107                Practice career professionalism 500311108                Practice occupational health and safety procedures CODE NO.                COMMON COMPETENCIES TRS311201               Develop and update industry knowledge TRS311202               Observe workplace hygiene procedures TRS311203               Perform computer operations TRS311204               Perform workplace and safety practices TRS311205               Provide effective customer service CODE NO.                CORE COMPETENCIES TRS512387               Prepare the dining room/restaurant area for service TRS512388               Welcome guests and take food and beverage orders TRS512389               Promote food and beverage products TRS512390               Provide food and beverage services to guests TR

Taking Telephone Table Reservation Receptionist:  Good morning! Thank you for calling Grand Hotel. My name is Ana how may I help you today? Caller:   Hi! I would like to book a table reservation.   Receptionist:   I will be happy to assist you with your reservation. May I have your name please? Caller:  Yes. My name is Mary Gomez. Receptionist:  When would you like to book your reservation Ms Gomez? Caller:  Tomorrow February 14, 2018 at 7pm. Receptionist:  A table for how many persons please? Caller:  A table for 2. Receptionist :  Do you have any special request? Caller:  No Receptionist:  Since it’s Valentines’ Day tomorrow, we offer special heart-shaped cake for only $100 would you like to order one? Caller :  Yes please reserve one cake for me. Receptionist:   May I have your contact number please? Caller:  That’s 0922-111-2222 Receptionist:  May I also have your address please? Caller:  Yes, That’s 1 st  Avenue, Mountain Village, Angels City.