Rubrics for Taking Telephone Table Reservation Practicum

Taking Telephone Table Reservation

 1. Did the student greet the caller?
2. Did the student introduce his/her name and the name of the Hotel?
3. Did the student sound friendly and enthusiastic?
4. Did the student get the name and other contact information of the caller?
5. Did the student note the date and time of reservation?
6. Did the student sound polite when asking questions?
7. Did the student ask for the no of seat for the reservation?
8. Did the student ask the caller for any special request?
9. Did the student upsell products and services?
10.Did the student get the caller's preferred mode of payment?
11. Did the student summarize and verified the caller's request?
12. Did the student offer further assistance?
13. Did the student thank the caller for having business with the Hotel?

*Total score divided by the no of items (13) multiplied by 100
Ex. Score 12   12/13=0.92     0.92x100= 92.30 Round off = 93

 Good luck on your practicum!
-Teacher Rica-

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