*Food and Beverage Services NCII*

 Lesson 1: Preparing the Dining Room/ Restaurant Area for Service ( AS) 1. Vision Board 2. Taking Table Reservation 3. Making of Restaurant Menu 4. Making of  Food Tent 5. Wiping and Polishing Dinnerware 6. Table Skirting 7. Table Napkin Folding 8. Identifying linen used in table skirting 9. Identifying Dinnerware 10.  American Table Set Up 11. French Table Set Up 12. Russian Table Set Up Lesson 2. Welcome Guest and Take Food and Beverage Orders (GO) 1. Wearing of proper uniform (waiter) 2. Welcoming, greeting and seating the guest 3. Taking Food Orders Lesson 3. Promote Food and Beverage Products (PP) 1. Presentation of  dishes 2. Upselling of products Lesson 4. Provide Food and Beverage Service to Guests (SG) 1. Carrying of Tray 2. Serving Tray 3. Procedure in Bill Payment  4. Bidding Goodbye to the Customers 5. Role Playing in Managing Intoxicated Customer Lesson 5. Provide Room Service (RS) 1. Taking Room Service Orders 2. Set Up trays Room Service Procedure...

    Name: ______________________   Year and Sec: _ ______________           Date: __________________   I.           Introductory   Concept Napkin or tablecloth is an important item in the dining table. A napkin protects the guest’s clothes, and it can        also help wipe dirt and crumbs. Napkins are available in different textures and colors; they add to the style and        decoration in table setting specially if they are folded in artistic way.                  In this lesson we will learn some of the most basic table napkin folds. II.           Learning Skills from CG LESSON 1: PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE (AS) LO 3. Set-Up tables in the dining area ...

  Food and Beverage Services NCII Practicum No. 2   Name: _______________Year and Sec: _ ______________           Date: __________________   I.           Introductory   Concept Have you ever booked a table reservation in a hotel? How did you process it? There are so many ways to book table reservation in a hotel, it can be done through face-to-face transaction, thru email, chat, social media messengers, thru the hotel’s website and many more. One of the easiest ways to book a reservation is thru telephone call. In this lesson, you are going to learn how to process table reservation thru telephone call.   II.           Learning Skills from CG LESSON 1: PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE (AS) LO 1. Take table reservations III.           Activities A....