List of practicums and activities for Food and beverage Services NC II

 Lesson 1: Preparing the Dining Room/ Restaurant Area for Service ( AS)

1. Vision Board

2. Taking Table Reservation

3. Making of Restaurant Menu

4. Making of  Food Tent

5. Wiping and Polishing Dinnerware

6. Table Skirting

7. Table Napkin Folding

8. Identifying linen used in table skirting

9. Identifying Dinnerware

10.  American Table Set Up

11. French Table Set Up

12. Russian Table Set Up

Lesson 2. Welcome Guest and Take Food and Beverage Orders (GO)

1. Wearing of proper uniform (waiter)

2. Welcoming, greeting and seating the guest

3. Taking Food Orders

Lesson 3. Promote Food and Beverage Products (PP)

1. Presentation of  dishes

2. Upselling of products

Lesson 4. Provide Food and Beverage Service to Guests (SG)

1. Carrying of Tray

2. Serving Tray

3. Procedure in Bill Payment 

4. Bidding Goodbye to the Customers

5. Role Playing in Managing Intoxicated Customer

Lesson 5. Provide Room Service (RS)

1. Taking Room Service Orders

2. Set Up trays Room Service Procedure

Lesson 6: Receive and Handle Guest Concerns (GC)

By Group

1. Role play handling guest complain

2. Submit a copy of recorded complain