Food and Beverage Services Competencies

CODE NO.                       BASIC COMPETENCIES
500311105                Participate in workplace communication
500311106                Work in team environment
500311107                Practice career professionalism
500311108                Practice occupational health and safety procedures

CODE NO.                COMMON COMPETENCIES

TRS311201               Develop and update industry knowledge
TRS311202               Observe workplace hygiene procedures
TRS311203               Perform computer operations
TRS311204               Perform workplace and safety practices
TRS311205               Provide effective customer service

CODE NO.                CORE COMPETENCIES

TRS512387               Prepare the dining room/restaurant area for service
TRS512388               Welcome guests and take food and beverage orders
TRS512389               Promote food and beverage products
TRS512390               Provide food and beverage services to guests
TRS512391               Provide room service
TRS512392               Receive and handle guest concerns

A person who has achieved this Qualification is competent to be a:

q  Waiter
q  Food and Beverage Service Attendant


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