Food and Beverage Services Competencies
CODE NO. BASIC
COMPETENCIES
500311105 Participate in workplace communication
500311106 Work in team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures
CODE NO. COMMON
COMPETENCIES
TRS311201 Develop and update industry
knowledge
TRS311202 Observe workplace hygiene
procedures
TRS311203 Perform computer operations
TRS311204 Perform workplace and safety
practices
TRS311205 Provide effective customer
service
CODE NO. CORE
COMPETENCIES
TRS512387 Prepare the dining room/restaurant area for service
TRS512388 Welcome guests and take food and
beverage orders
TRS512389 Promote food and beverage
products
TRS512390 Provide food and beverage services
to guests
TRS512391 Provide room service
TRS512392 Receive and handle guest concerns
A
person who has achieved this Qualification is competent to be a:
q Waiter
q Food and Beverage Service Attendant
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