Taking Telephone Table Reservation Lesson

Taking Telephone Table Reservation

1. Greet the caller as per time of  the day.
2. Introduce your name and the name of the Hotel.
3. Make sure that you sound friendly over the phone. Smile!
4. Get the name and other contact information of the caller like address and telephone number
5. Get the detail of the reservation. Take note of the date and time of reservation.
6. Make sure that you sound polite when asking questions.Always use "please" or "May I".
7. Ask for the no of seat for the reservation.
8.  Ask the caller for any special request. (Koshier, Halal etc)
9.  Upsell new or non-moving  products and services.
10. Get  the caller's preferred mode of payment. Is  it cash,card or check payment.
11. Summarize and verified the caller's reservation details.
12. Offer further assistance to make sure everything is taken cared off.
13. Thank the caller for having business with the Hotel, they are the life and blood of your business.


-Teacher Rica-

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