Delivering and Serving Room Service Orders

Delivering and Serving Room Service Orders

Make sure there is no DND sign

Knock 3 times (gently)

Room Service Staff: Room Service!

( Guest will open the door)

Room Service Staff: Good morning Ma’am! Here’s your breakfast. May I come in?

(Once inside the room. Leave the door open unless the guest orders you to close it.)

Room Service Staff: Shall I leave  the food on the trolley or do you want it to be transferred on your

                                      table?

Guest: Please transfer it on the table.

Room Service Staff: ( Set up the table)

( After setting up the table, offer personalized service)

Room Service Staff: May I uncover your meal?

                                      May I pour in your coffee?

                                      May I pull the curtain for you?

                                      How’s the room temperature? Would you like me to adjust it for you?

                                      Do you have any special request?

(If the guest wants to eat later, leave the food in the heater)

( Present the bill folder with the figure faced down  as you say)

  Room Service Staff: May I present the bill.

( It is assumed that the waiter or Room Service Staff has been told beforehand the billing status of the guest if he has to pay in cash or allowed to sign)

Guest : Here’s the payment. (Exact amount)

Room Service Staff: Thank you for paying exact amount.

(Before leaving)

( Make sure that the heater is turned off as this may cause fire)

Room Service Staff: Ms Gomez, when would you want me to come back to clear the soiled dishes?

Guest: After 30 minutes.

Room Service Staff: Alright Ms Gomez. If you have any request please feel free to call Room Service at

                                     8888 and we’ll be happy to assist you. Enjoy your meal!