Taking Room Service Order

Taking Room Service Order
Room Service Staff:  Thank you for calling Room Service! Good morning! This is Ana Speaking. How may
                                      how may I help you?
Guest: I would like to order breakfast.
Room Service Staff: I will be happy to take your order Ma’am. May I have your name and room number
                                      please?
Guest: Monica Gomez of  Room 101.
Room Service Staff: Thank you for that information  Ms Gomez.  (Get your pen and order slip ready)
                                     We offer two types of breakfast. We have Continental breakfast and American
                                      breakfast. Continental breakfast includes bread rolls, butter , jam and coffee.
                                     American breakfast includes beef steak, egg, cereal and milk. Which do you prefer
                                      Ms Gomez?
Guest: I would like to have the American breakfast.
Room Service Staff: Alright you will have American breakfast which includes beef steak, egg, cereal and
                                     milk.
Room Service Staff: How would you like your beef steak be prepared? Rare, medium rare, or well done?
Guest: Well done.
Room Service Staff: How about the egg. How would you like the egg be prepared? Boiled, porched or
                                    fried?
Guest: Fried please and the milk should be hot.
Room Service Staff: Alright Ma’am, may I repeat your order.You will have American style breakfast
                                     which includes well done beef steak, fried egg, cereal and hot milk.
Guest: Yes, that’s right
Room Service Staff: We have a special spicy leche flan for dessert Ms Gomez would you like to try it?
Guest: No, thanks.
Room Service Staff: ( Check whether there are other guest with whom the guest will dine with so you
                                         can prepare extra glass or plate)
Room Service Staff: For how many persons are we going to prepare Ma’am?
Guest: For one person only.
Room Service Staff: Alright Ms Gomez your American breakfast will be delivered within 15 minutes at

                                     RM 101. Thank you for your order . Have a nice day!

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