*Food and Beverage Services NCII*

Delivering and Serving Room Service Orders Make sure there is no DND sign Knock 3 times (gently) Room Service Staff : Room Service! ( Guest will open the door) Room Service Staff : Good morning Ma’am! Here’s your breakfast. May I come in? (Once inside the room. Leave the door open unless the guest orders you to close it.) Room Service Staff : Shall I leave  the food on the trolley or do you want it to be transferred on your                                       table? Guest: Please transfer it on the table. Room Service Staff : ( Set up the table) ( After setting up the table, offer personalized service) Room Service Staff : May I uncover your meal?                     ...

Welcoming Guest Receptionist: Good morning Mam! Welcome to Grand Hotel. I’m Ana I will be happy to serve you. Are we holding a reservation for you Mam? Guest: Yes Receptionist : Under what name please? Guest: Amy Carter. Receptionist : Alright Miss Amy Carter. We have prepared a nice table for you. This way please.                      (open palm, outstretched your hand) Seating the Guest Receptionist: Will this table be alright with you Mam? Guest: Yes, this would be perfect Receptionist: Allow me (pull the chair) Guest will get ready to seat (Please have a seat) Receptionist: May I unfold your table napkin? Guest: Yes you may. Receptionist: (unfold table napkin) Excuse me. Serving Water: Waiter: Excuse me Mam. May I serve your cold water? Guest: Yes, Thank you. (Waiter will get the pitcher and pour the water goblet 2/3 full) Serving Comp...

Taking Room Service Order Room Service Staff:   Thank you for calling Room Service! Good morning! This is Ana Speaking. How may                                       how may I help you? Guest: I would like to order breakfast. Room Service Staff: I will be happy to take your order Ma’am. May I have your name and room number                                       please? Guest: Monica Gomez of  Room 101. Room Service Staff : Thank you for that information  Ms Gomez.  (Get your pen and order slip ready)                         ...